Support
We're here to help
We're here to help. Whether you have a question about your storyteller's calls, need help with photos, or just want a hand with something, we'd love to hear from you.
Looking for how-to guides? Browse the Help & guide for step-by-step help with calls, stories, photos, and the book.
Get in Touch
The best way to reach us is by email. We aim to get back to you within a business day or two, and we give priority to anything about billing, account access, or a storyteller's safety. Our hours are AEST, Monday to Friday.
Email works any time — we’ll pick it up during our next working hours. For anything urgent about safety, please include “URGENT” in the subject.
Status & Incidents
If you're seeing errors or a feature appears broken, check status.lifeloom.ai — we post there during incidents and scheduled maintenance.
Common Questions
How do I set up a storyteller?
Once you're logged in, open Storytellers and choose Add storyteller. The form will walk you through the profile, consent, and call preferences step by step.
Can I change the call schedule?
Yes. Open the storyteller's dashboard, then go to Settings. You can change the day, time, and frequency at any time.
How do I upload photos?
Open the storyteller's Photos page and choose Upload photos. You can upload family photos and our AI will match them to stories automatically.
What if my storyteller wants to stop a call?
They can say “stop” at any time. The AI checks once — “did you want to finish up?” — and ends the call on their yes. If they’re upset, it stops straight away, no questions. Their comfort and dignity always come first.
Legal
For details about how we handle your information and the terms of service: